Our Company and products
Von Luca is an international online retailer known for its custom- handmade, exclusive bracelets. Each product is made during a process that involves at least 3 people and takes many hours to finish. The silver beads are crafted by hand, the beads carefully selected and the bracelets individually, custom made to fit your selected size.
Von Luca guarantees the authenticity of every product. Our items will also include the proof of authenticity by a signed logo or logo charm.
Given the exclusivity of our items, the availability of any product on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter, a link to this can be found on top, or at the bottom of any page.
Pricing and currency are by default displayed in American dollars. You can select your own currency from the (left) top of the page.
International duties and taxes
International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.
Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees to the local entity upon receiving your order.
Orders shipped outside of the EU are not subject to any sales tax. Orders shipped to countries in the EU, are subject to 21% sales Tax.
You can add and remove products from your shopping cart before you checkout.
Upon checkout, you will be asked to checkout as a guest, or create an account. You may also sign into your existing Von Luca account. On the checkout page, you can enter a new address, or select an address you have previously used.
Please note that the price and currency charged is determined by the shipping address entered at checkout.
Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.
Shopping at VonLuca.com is safe. Personal information provided on VonLuca.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.
We currently accept payment by Stripe (American Express, Visa, MasterCard) and PayPal (multiple payment options).
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox. If you have asked us for any question and you did receive an answer within 12-24 hours, something is wrong with your email address: we always answer within that timeframe. Please send us a message with a non-public (msn, live, yahoo, gmail, Hotmail) account.
Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your Von Luca account, under Order History.
You can verify the status of your order at any time from your Von Luca account, under Order History.
Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped. Creating a custom piece of art takes time, we want to get it perfect and not rush into things.
You will receive a tracking number by email once your order has been shipped.
Order changes and cancellations
You can request an order change or cancellation from your Von Luca account, under Order History. From there you can choose from the 'Modify' menu to submit a request for your pending orders. Your order will be on hold until our Customer Care team can review your request. You may want to fill in and submit the form on this page.
Upon receiving of your order, you may send the order back in the original packaging, unopened for a period of 14 days for a full refund. Due to the nature of the items 'custom made to fit you' nature, a restocking fee of 10% may apply, with a minimum of 25$.
Sizes for the bracelets can be selected on our website at the product information page. Simply click on the 'Select a Size' menu to view all available sizes. Be sure to measure your wrist size, a link with an explanation is always displayed next to the size selector.
We understand that picking a size can be difficult sometimes, which is why we have a detailed how-to on the help page, with a short video of how to best get it right.
We maintain detailed measurements for all of our handmade products. We have tools that mimic any wrist size, so the size you give us, will be the exact size of the bracelet when it is sent to you. There is a few millimeters margin due to the size of the beads. If you are uncertain which size you need, or if you want it a little loose, or tighter, please let us know by email before the item is shipped. That way you prevent a resizing fee.
Von Luca does not offer many coupon code promotions. We do however have special offers to our Facebook and newsletter members. You can join, or sign-up from the top of this page.